...Mr Babs has to have an eye check up every year for his diabetes. I rang up to make an appointment for his annual check to our usual place to be told the next appointment was "18th December". December? When I queried this I was given a snotty "well there is a big demand for them" from some schoolgirl trainee. So I rang the much smaller local independent opticians and got an appointment for 23rd September. Ah ha. A 4 month wait for these eye tests can have really bad consequences, they can pick up all sorts of problems with them. How is this shop, a massive chain, so shit?! Last year it was fine. Of course I have complained :-)
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