So, tomorrow a brand new lovely shiny kitchen is being delivered to our new house. (I am obsessed with all things housey or gardeney at the moment, where has my obsession with vodka and all things purple gone?!). But the company we bought it from was supposed to phone yesterday to confirm, so I called them today to check. It’s all fine, and will be delivered as expected. But as a bonus, I had a brilliant conversation with the man on the customer services helpline. He was lovely (but a bit crazed I think) and took it really personally that we hadn’t had the phone call.
Englebert: (names have been changed to protect the innocent crazed helpline operator): "Oh I am SO SO sorry, you should have had a call yesterday. I really don’t know what went wrong. PLEASE accept my apologies"
Me: "Oh that’s ok, I’m just pleased it is being delivered"
Englebert: "I mean I am SO sorry, what can have gone wrong? This is awful, you really shouldn’t have had to phone us!
Me: "No really, that’s fine"
Englebert: "It is awful that you didn't get a call. But please accept my assurances that it will be delivered tomorrow afternoon. Now, can we fit a lorry the size of a double decker bus outside your house?"
Me: "?? … Yes, I’m sure it won’t be a problem" (thinking, "what would happen if I said no?")
Englebert: "Goodo! They do drive big lorries you know."
And on and on and on. Bless him! It was like he’d built the kitchen himself and it broke his heart to think that his company might have upset us. Nowadays I am surprised if companies do phone/deliver when they say they will so it really wasn’t a big deal. But he definitely earns gold customer services stars from me, I might ring him again tomorrow just to definitely check it’s on the way! I just hope the kitchen comes with a big shiny ribbon on it and extra gold accessories to make up for our distress :-)