Littl'un turns 5 next weekend (how did THAT happen?!?!) and I ordered his present from a well known supermarket. I decided to do that new click and collect service they offer, to make sure I didn't waste a trip to the shop only to find it wasn't in stock. The premise of this is that you pay online, and they contact you when it's ready to collect. I've done it a few times with other shops and it's been really easy. This time I realised I hadn't been contacted in well over a week, so I rang them up to check. "Oh yeah," the lady told me cheerily, "when it arrives in store they usually don't bother to scan the packages so the emails don't get sent". And this is normal?! Oh and it gets better. I asked how long they keep them in store before returning them, as if you don't know it's there you aren't going to go and collect it are you? Other stores have a 7 day policy before they refund you and return the goods. Not this one. "Oh, one time someone's stuff was in the store for over a month before we realised!" giggled the lady on the phone. And this is funny?!?! Honestly.