Sunday, September 18, 2011

Breakdown cover if you want it or not

My breakdown cover for the car ran out at the beginning of the month. The AA now cannily renew it automatically, which to be honest I had forgotten about, but I got a letter telling me that as I had a new bank card this year they hadn't got my details and I would have to ring up if I wanted to renew. I was very glad about this as they doubled the price since last year, and I didn't want to pay it. Imagine my surprise when I checked the bank last week and they'd taken the money anyway! You know when you are so angry you can't speak or breathe? We didn't have the money to spend on stupid things like super expensive breakdown cover, we needed it for food. So when I could speak I rang them up. Luckily the man I got put through to in the end agreed to refund the money, but it would take up to 21 days to get it back. Then he generously said "oh and we won't charge you the £20 admin fee for cancelling". !!!!!!!

I am still really angry! Luckily it didn't take the whole 21 days to get the money back. And the other thing was that he asked at the end of the conversation if I had any breakdown cover. I said no, I was going to the RAC as they do the same thing for £28 (not £54 as the AA quoted). "Oh, we can match that!" he blithely announced, which begs the question why quote me £54?! They are banking on people not checking and just letting the renewal go through, and it's ridiculous! You can't opt out of the automatic renewal either so you have to be on top of your game in 12 months or you're in for it. I wasn't, and luckily for me they cocked up at their end.

And the cover they would have given me wasn't coming to my house if the car wouldn't start, or towing me home, it was literally coming to the car if we break down somewhere and then towing us to a garage. I only go to the shops once a week, and I think my brother-in-law would tow me home for free. Sod you breakdown cover, I'm going solo!

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